In the event of a product fault, our after-sales team will provide 24/7 response service to quickly diagnose the fault. For minor faults, our team provides step-by-step guidance to customers via telephone or video call to facilitate self-troubleshooting and resolution. For faults that cannot be resolved remotely, we will dispatch professional maintenance technicians to arrive on-site within the specified period (for example: within 24 hours). They will bring commonly used spare parts to perform necessary repairs, promptly restore the equipment to proper working condition, and ensure resumption of normal operation.
Based on the actual usage conditions of the product and specific customer requirements, we formulate customized inspection plans to conduct comprehensive on-site checks of hydrogen fuel cell power generation equipment at fixed intervals (for example: quarterly or every six months), including battery performance testing, electrical circuit system inspection, and hydrogen supply system inspection, enabling timely detection and resolution of potential problems to guarantee stable and uninterrupted equipment operation.
We have established a dedicated technical support hotline and online customer service platform to promptly answer any technical questions customers may encounter during product use or maintenance. For new customers, we will provide operation training services to help them become familiar with equipment operating procedures and precautions.
We maintain an extensive inventory of spare parts, including commonly used wear-and-tear components and critical parts, ensuring rapid response and timely delivery when customers need replacements. This minimizes equipment downtime.
We closely follow industry technology developments and promptly provide customers with equipment upgrade solutions to improve performance and efficiency, including software system updates and hardware optimizations, ensuring customers' equipment always maintains good operating condition.
We are committed to providing customized hydrogen fuel cell generator solutions for our customers. Whether for household, outdoor, or industrial applications, we can customize products with different power outputs, dimensions, and color options according to your specific application scenarios and requirements. This ensures that every generator precisely matches your operational needs.